Hello,
I’ve had a problem for several months with Mimolive. We organize live conferences on ZOOM but for the past 3 months I’ve had a recurring bug with the Virtual Camera that stopped working after a while and I no longer have “Mimolive” in the different camera options on ZOOM. And I have to turn off all the software (Mimolive and zoom) during the conference, as well as the whole computer, to get the Virtual Camera back.
Thanks for all your help!
Hi @Manon_Rifai I’m very sorry about the troubles.
One possibility is that you installed the new Virtual Camera Extension using a beta version of mimoLive. In this case, the code has been compiled for debugging and contains an exception that isn’t supposed to be there.
If so, the solution is to delete all beta versions of mimoLive from your computer and download a new copy of the stable version from Download mimoLive | mimoLive®. Then go to the mimoLive → Settings, select the “Extensions” tab and (re-)install the Virtual Camera Extension.
If this is not the case, can you please let me know what version of mimoLive you’re using and if you have the Virtual Camera Extension or the old Virtual Camera Plugin or both installed?
Also, can you please check if there are crash logs for com.boinx.mimoLive.CameraExtension in the Console.app?
Hello, thank you very much for your reply.
I uninstalled the MimoLive software as well as the related plugins and extensions, then I reinstalled them all (MimoLive software + virtual audio and virtual Camera extensions) and installed the Virtual camera 1.4 plugin by hand.
List of versions :
MimoLive: Version 6.7
Zoom: Version 6.0.2
MacOS: Sonoma 14.4.
I’ll be doing some “in situ” tests in the next few days. But I still don’t have the proposal of a “MimoLive:” camera on Zoom. I only have a “Vurtual camera” which works for the moment with the first tests (see photo).
Ah, sorry about the misunderstanding. The “Virtual Camera” is the one from mimoLive.
The name is derived from the name you give the Virtual Camera output destination. Default is “Virtual Camera”:
We will rename the default to “mimoLive Virtual Camera” to make it more obvious.
Hello,
I’m coming back to you because we’ve organized a new event since last time, and there’s been another technical problem:
Two of the three OSBOT Tail Air cameras frized (camera return on Mimolive totally black) I could only move the rotating heads of the cameras (see photo + video attached). Mimolive was retransmitting our association’s logo layer, but the link between NDI, cameras and Mimolive was broken for a moment!
We use :
Do you have a solution to this problem?
Thank you very much for your help.
Sincerely
Hi @Manon_Rifai I’m sorry to hear about the troubles. Are the cameras connected to a wired network or are you using Wifi?
Hello @Oliver_Boinx, thank you for your quick feedback, we are using a 5G mobile network with a Netgear router. Here is a screenshot of today’s test with SpeedTest.
What do you think?
Thank you very much and have a nice day
Nice Internet connection! Using 6 cameras on a Wifi network will give you all kinds of troubles. I recommend using the wired Ethernet adaptors for the OBSBOTs and the MEVOs and an ethernet switch between the Mac and the cameras. The Internet speed will help only to ensure a good connection to Zoom.
This is from a session with Zoom ISO, but it also happens on the regular client.
It seems to happen whenever there is any kind of attempt to do more with MIMOLive, like set up a streaming session.
It works until it doesn’t.
And when it doesn’t, it’s absolute failure. Only a restart seems to work.
Have tried re-installing the extension as well as the plug in.
Still having the same issues.
I’m running the latest version of MimolLive on Mac M2 Ultra,
Is there any way for me to feed MIMOLive into Zoom WITHOUT the Virtual Camera?
You can do that with NDI
I figured that could be the answer.
But I don’t know how to get NDI into Zoom?
Hi @Joe_Augustin Thanks for using mimoLive and for reaching out through the forum!
I’m sorry for the troubles. Can you please check the Console.app under “Crash Reports” is there a crash report for com.boinx.mimoLive.CameraExtension? If so, can you please send that to me via DM here in the forum?
We’ve seen those crashes happen when people installed the Camera Extension from a beta version of mimoLive. The remedy is to remove the Virtual Camera Extension from mimoLIve->Settings.
Then download the current mimoLive 6.8.1 and install it again. Then restart your Mac to make sure the correct Virtual Camera Extension is loaded.
Does that help?
You’d be using the NDI virtual camera (called NDI Virtual Input) that you can install from the free NDI Tools. Then add an NDI output to mimoLive, make it live and select it as an input for the NDI Virtual Input. Then you can select the NDI Virtual Input in Zoom. I use this as a backup during testing for new versions. It works but takes a lot more resources, as the video has first to be encoded into NDI by mimoLive and then decoded by the NDI Virtual Input.
You could also join the Zoom call using the direct Zoom integration and select the “zoom_virtual_device” to feed program out video and audio into the Zoom call. I’m not sure if that is enabled by default, but you can issue this command via Terminal to turn it on:
defaults write com.boinx.mimoLive ZoomUseProgramOutVirtualCamera true
I did this and it still didn’t solve it.
But I’m trying the NDI route now.
Seems to be working well.
Will report back.
I don’t know how to send a PM on this platform.
I’ll send it here. Feel free to delete this from the forum once you’ve read it,
3 reports from today
Here’s the first… 2 to follow
Process: com.boinx.mimoLive.CameraExtension [308]
Path: /Library/SystemExtensions/*/com.boinx.mimoLive.CameraExtension
Identifier: com.boinx.mimoLive.CameraExtension
Version: 1.0 (1)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 262
Date/Time: 2024-07-16 20:00:41.9854 +0800
OS Version: macOS 14.0 (23A344)
Report Version: 12
Anonymous UUID: 65A2B833-F642-E7F1-80BB-8E8E068E05FB
Time Awake Since Boot: 620 seconds
System Integrity Protection: enabled
Crashed Thread: 1 Dispatch queue: com.apple.cmio.CMIOExtensionProvider.user
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x000000019af18658
Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process: exc handler [308]
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x18b6768b4 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x18b688d30 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x18b67f4f0 mach_msg_overwrite + 476
3 libsystem_kernel.dylib 0x18b676c38 mach_msg + 24
4 CoreFoundation 0x18b793ed0 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x18b792798 __CFRunLoopRun + 1208
6 CoreFoundation 0x18b791c2c CFRunLoopRunSpecific + 608
7 CoreFoundation 0x18b80fa50 CFRunLoopRun + 64
8 com.boinx.mimoLive.CameraExtension 0x102cd5dcc main + 96
9 dyld 0x18b33d058 start + 2224
Thread 1 Crashed:: Dispatch queue: com.apple.cmio.CMIOExtensionProvider.user
0 libswiftCore.dylib 0x19af18658 assertionFailure(:_:file:line:flags:) + 268
1 com.boinx.mimoLive.CameraExtension 0x102cd91d4 0x102cd4000 + 20948
2 com.boinx.mimoLive.CameraExtension 0x102cd9080 0x102cd4000 + 20608
3 com.boinx.mimoLive.CameraExtension 0x102cd91fc 0x102cd4000 + 20988
4 CoreMediaIO 0x19b97fe10 __62-[CMIOExtensionProvider stopStreamForClientID:streamID:reply:]_block_invoke + 440
5 libdispatch.dylib 0x18b507cb8 _dispatch_call_block_and_release + 32
6 libdispatch.dylib 0x18b509910 _dispatch_client_callout + 20
7 libdispatch.dylib 0x18b510ea4 _dispatch_lane_serial_drain + 748
8 libdispatch.dylib 0x18b511a08 _dispatch_lane_invoke + 432
9 libdispatch.dylib 0x18b51c61c _dispatch_root_queue_drain_deferred_wlh + 288
10 libdispatch.dylib 0x18b51be90 _dispatch_workloop_worker_thread + 404
11 libsystem_pthread.dylib 0x18b6b3114 _pthread_wqthread + 288
12 libsystem_pthread.dylib 0x18b6b1e30 start_wqthread + 8
Thread 2:
0 libsystem_pthread.dylib 0x18b6b1e28 start_wqthread + 0
Thread 3:: Dispatch queue: timerQueueClean
0 libsystem_kernel.dylib 0x18b6768b4 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x18b688d30 mach_msg2_internal + 80
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3 IOKit 0x18eded404 IOConnectCallMethod + 176
4 IOSurface 0x1957aa6f0 IOSurfaceClientRemoveSurfaceNotify + 116
5 IOSurface 0x1957b3660 ioSurfaceNotifierFinalize + 36
6 CoreFoundation 0x18b865e48 _CFRelease + 292
7 CoreVideo 0x194041470 CVPixelBufferPool::finalize() + 108
8 CoreFoundation 0x18b865e48 _CFRelease + 292
9 com.boinx.mimoLive.CameraExtension 0x102cd86f4 0x102cd4000 + 18164
10 libobjc.A.dylib 0x18b2fb628 object_cxxDestructFromClass(objc_object*, objc_class*) + 116
11 libobjc.A.dylib 0x18b2f2e84 objc_destructInstance + 80
12 libobjc.A.dylib 0x18b2f2e28 _objc_rootDealloc + 80
13 com.boinx.mimoLive.CameraExtension 0x102cdc2d8 0x102cd4000 + 33496
14 com.boinx.mimoLive.CameraExtension 0x102cd7fa4 0x102cd4000 + 16292
15 libdispatch.dylib 0x18b509910 _dispatch_client_callout + 20
16 libdispatch.dylib 0x18b50cdc8 _dispatch_continuation_pop + 600
17 libdispatch.dylib 0x18b520be4 _dispatch_source_latch_and_call + 420
18 libdispatch.dylib 0x18b51f7b4 _dispatch_source_invoke + 832
19 libdispatch.dylib 0x18b510d28 _dispatch_lane_serial_drain + 368
20 libdispatch.dylib 0x18b511a08 _dispatch_lane_invoke + 432
21 libdispatch.dylib 0x18b51c61c _dispatch_root_queue_drain_deferred_wlh + 288
22 libdispatch.dylib 0x18b51be90 _dispatch_workloop_worker_thread + 404
23 libsystem_pthread.dylib 0x18b6b3114 _pthread_wqthread + 288
24 libsystem_pthread.dylib 0x18b6b1e30 start_wqthread + 8
Thread 4:
0 libsystem_pthread.dylib 0x18b6b1e28 start_wqthread + 0
Thread 5:
0 libsystem_pthread.dylib 0x18b6b1e28 start_wqthread + 0
Thread 1 crashed with ARM Thread State (64-bit):
x0: 0x0000600000780e08 x1: 0x0000000200000003 x2: 0x0000000000000000 x3: 0x0000600001c9adf0
x4: 0x0000000000000000 x5: 0x000000016d23e500 x6: 0x000000000000006c x7: 0x0000000000000000
x8: 0xfffffffe00000000 x9: 0x0000000200000003 x10: 0x0000000000000003 x11: 0x000000009986f817
x12: 0x00000000000007fb x13: 0x00000000000007fd x14: 0x0000000099a700f5 x15: 0x00000000000000f5
x16: 0x000000009986f817 x17: 0x0000000000070000 x18: 0x0000000000000000 x19: 0x0000000102ce1ba4
x20: 0x0000600000780e00 x21: 0x0000000000000000 x22: 0x000000000000000b x23: 0x0000000000000036
x24: 0x000000000000014b x25: 0x0000000102ce16d0 x26: 0xf00000000000001a x27: 0x0000000000000000
x28: 0x00006000007c5bc0 fp: 0x000000016d23e6e0 lr: 0x000000019af18658
sp: 0x000000016d23e610 pc: 0x000000019af18658 cpsr: 0x60001000
far: 0x000000037b267200 esr: 0xf2000001 (Breakpoint) brk 1
Binary Images:
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
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thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)
Writable regions: Total=1.4G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.4G(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
ColorSync 128K 4
Kernel Alloc Once 32K 1
MALLOC 1.3G 66
MALLOC guard page 96K 6
STACK GUARD 56.1M 6
Stack 10.6M 6
VM_ALLOCATE 16K 1
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dyld private memory 272K 2
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shared memory 752K 9
=========== ======= =======
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No. 2 (can’t fit the 3rd here)
Process: com.boinx.mimoLive.CameraExtension [19828]
Path: /Library/SystemExtensions/*/com.boinx.mimoLive.CameraExtension
Identifier: com.boinx.mimoLive.CameraExtension
Version: 1.0 (1)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 262
Date/Time: 2024-07-16 19:29:41.3425 +0800
OS Version: macOS 14.0 (23A344)
Report Version: 12
Anonymous UUID: 65A2B833-F642-E7F1-80BB-8E8E068E05FB
Time Awake Since Boot: 27000 seconds
System Integrity Protection: enabled
Crashed Thread: 2 Dispatch queue: com.apple.cmio.CMIOExtensionProvider.user
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x00000001967a0658
Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process: exc handler [19828]
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x186efe8b4 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x186f10d30 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x186f074f0 mach_msg_overwrite + 476
3 libsystem_kernel.dylib 0x186efec38 mach_msg + 24
4 CoreFoundation 0x18701bed0 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x18701a798 __CFRunLoopRun + 1208
6 CoreFoundation 0x187019c2c CFRunLoopRunSpecific + 608
7 CoreFoundation 0x187097a50 CFRunLoopRun + 64
8 com.boinx.mimoLive.CameraExtension 0x1025c9dcc main + 96
9 dyld 0x186bc5058 start + 2224
Thread 1:
0 libsystem_pthread.dylib 0x186f39e28 start_wqthread + 0
Thread 2 Crashed:: Dispatch queue: com.apple.cmio.CMIOExtensionProvider.user
0 libswiftCore.dylib 0x1967a0658 assertionFailure(:_:file:line:flags:) + 268
1 com.boinx.mimoLive.CameraExtension 0x1025cd1d4 0x1025c8000 + 20948
2 com.boinx.mimoLive.CameraExtension 0x1025cd080 0x1025c8000 + 20608
3 com.boinx.mimoLive.CameraExtension 0x1025cd1fc 0x1025c8000 + 20988
4 CoreMediaIO 0x197207e10 __62-[CMIOExtensionProvider stopStreamForClientID:streamID:reply:]_block_invoke + 440
5 libdispatch.dylib 0x186d8fcb8 _dispatch_call_block_and_release + 32
6 libdispatch.dylib 0x186d91910 _dispatch_client_callout + 20
7 libdispatch.dylib 0x186d98ea4 _dispatch_lane_serial_drain + 748
8 libdispatch.dylib 0x186d99a08 _dispatch_lane_invoke + 432
9 libdispatch.dylib 0x186da461c _dispatch_root_queue_drain_deferred_wlh + 288
10 libdispatch.dylib 0x186da3e90 _dispatch_workloop_worker_thread + 404
11 libsystem_pthread.dylib 0x186f3b114 _pthread_wqthread + 288
12 libsystem_pthread.dylib 0x186f39e30 start_wqthread + 8
Thread 3:
0 libsystem_pthread.dylib 0x186f39e28 start_wqthread + 0
Thread 4:
0 libsystem_pthread.dylib 0x186f39e28 start_wqthread + 0
Thread 2 crashed with ARM Thread State (64-bit):
x0: 0x0000600003314348 x1: 0x0000000200000003 x2: 0x0000000000000000 x3: 0x0000600002816b20
x4: 0x0000000000000000 x5: 0x000000016d9d6500 x6: 0x000000000000006c x7: 0x0000000000000000
x8: 0xfffffffe00000000 x9: 0x0000000200000003 x10: 0x0000000000000003 x11: 0x00000000cf27b818
x12: 0x00000000000007fb x13: 0x00000000000007fd x14: 0x00000000cf47c0e6 x15: 0x00000000000000e6
x16: 0x00000000cf27b818 x17: 0x000000000007c000 x18: 0x0000000000000000 x19: 0x00000001025d5ba4
x20: 0x0000600003314340 x21: 0x0000000000000000 x22: 0x000000000000000b x23: 0x0000000000000036
x24: 0x000000000000014b x25: 0x00000001025d56d0 x26: 0xf00000000000001a x27: 0x0000000000000000
x28: 0x0000000000000000 fp: 0x000000016d9d66e0 lr: 0x00000001967a0658
sp: 0x000000016d9d6610 pc: 0x00000001967a0658 cpsr: 0x60001000
far: 0x00000001de267e70 esr: 0xf2000001 (Breakpoint) brk 1
Binary Images:
0x1026d4000 - 0x1026f3fff com.apple.security.csparser (3.0) /System/Library/Frameworks/Security.framework/Versions/A/PlugIns/csparser.bundle/Contents/MacOS/csparser
0x1025c8000 - 0x1025d7fff com.boinx.mimoLive.CameraExtension (1.0) <26ede87d-037b-30a7-9a5f-7a9faf8630f4> /Library/SystemExtensions//com.boinx.mimoLive.CameraExtension
0x186efd000 - 0x186f37fef libsystem_kernel.dylib () /usr/lib/system/libsystem_kernel.dylib
0x186f9e000 - 0x187474fff com.apple.CoreFoundation (6.9) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x186bbf000 - 0x186c52873 dyld () /usr/lib/dyld
0x0 - 0xffffffffffffffff ??? () <00000000-0000-0000-0000-000000000000> ???
0x186f38000 - 0x186f44ff3 libsystem_pthread.dylib () /usr/lib/system/libsystem_pthread.dylib
0x196769000 - 0x196ca8fff libswiftCore.dylib () <9d952ae1-e049-3444-96e3-0a5756c0b89d> /usr/lib/swift/libswiftCore.dylib
0x197169000 - 0x197266fff com.apple.CoreMediaIO (1000.0) <884e37f9-d675-3018-93c0-d6a9779f0549> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x186d8e000 - 0x186dd4fff libdispatch.dylib (*) <8790ba20-19ec-3a36-8975-e34382d9747c> /usr/lib/system/libdispatch.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)
Writable regions: Total=1.3G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.3G(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
ColorSync 64K 3
Kernel Alloc Once 32K 1
MALLOC 1.3G 62
MALLOC guard page 96K 6
STACK GUARD 56.1M 5
Stack 10.1M 5
VM_ALLOCATE 16K 1
__AUTH 749K 173
__AUTH_CONST 13.4M 321
__DATA 3275K 309
__DATA_CONST 15.7M 325
__DATA_DIRTY 710K 109
__FONT_DATA 2352 1
__LINKEDIT 886.6M 3
__OBJC_RO 70.6M 1
__OBJC_RW 2153K 1
__TEXT 253.7M 339
dyld private memory 272K 2
mapped file 48.4M 11
shared memory 752K 9
=========== ======= =======
TOTAL 2.7G 1688
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{
“uptime” : 27000,
“procRole” : “Default”,
“version” : 2,
“userID” : 262,
“deployVersion” : 210,
“modelCode” : “Mac14,14”,
“coalitionID” : 267,
“osVersion” : {
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“build” : “23A344”,
“releaseType” : “User”
},
“captureTime” : “2024-07-16 19:29:41.3425 +0800”,
“codeSigningMonitor” : 1,
“incident” : “EEA0604C-FC3D-4D09-ADFE-967D80EAC2C1”,
“pid” : 19828,
“translated” : false,
“cpuType” : “ARM-64”,
“roots_installed” : 0,
“bug_type” : “309”,
“procLaunch” : “2024-07-16 15:35:51.0377 +0800”,
“procStartAbsTime” : 327669079650,
“procExitAbsTime” : 664396168318,
“procName” : “com.boinx.mimoLive.CameraExtension”,
“procPath” : “/Library/SystemExtensions//com.boinx.mimoLive.CameraExtension",
“bundleInfo” : {“CFBundleShortVersionString”:“1.0”,“CFBundleVersion”:“1”,“CFBundleIdentifier”:“com.boinx.mimoLive.CameraExtension”},
“parentProc” : “launchd”,
“parentPid” : 1,
“coalitionName” : “CMIOExtension.com.boinx.mimoLive.CameraExtension”,
“crashReporterKey” : “65A2B833-F642-E7F1-80BB-8E8E068E05FB”,
“throttleTimeout” : 10,
“codeSigningID” : “com.boinx.mimoLive.CameraExtension”,
“codeSigningTeamID” : “6372P8EH2J”,
“codeSigningFlags” : 570503953,
“codeSigningValidationCategory” : 6,
“codeSigningTrustLevel” : 4294967295,
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Hi @Joe_Augustin Thanks for providing the crash logs. I will delete them after Engineering has confirmed what the problem is.
One questions: I see you’re using MacOS 14.0. Is there a reason why you do not want to update to 14.5? Apple usually fixes a lot of problems in the .x releases.
At first glance this looks like the crashes are from the virtual camera extension from a beta version so I’m curious why the procedure to remove the camera, restart mimoLive, install the camera again from mimoLive 6.8.1 didn’t help.
Did you get the NDI route to work? Or the built-in Zoom SDK version?
NDI was working nicely, then I came back to this page… And followed the advice.
I updated my MacOS. And of course, now the NDI Virtual Input Tool doesn’t work.
I have also removed and then re-installed the extension using MimoLive.
The plug-in version is 1.4(3)
I’m really nervous.
I have a big show coming up and with the NDI solution now gone… I’m having to reassess what I can reliably do.
Anyone can help with getting the NDI Virtual Input to be recognised by Zoom as an input?
In the event of the virtual camera crashing is there ANY way to restart it without restarting the software and or the computer?