Screen capture problem

When capturing a screen, the image is displayed with a black border at the top and right. The screen captured is 16:9 in full screen mode. The image itself is also 16:9. I never had this problem before. For example, when I captured images on the Mac in Preview and set the preview to full screen, it always worked. What could be the problem?

Hi @double-sound Thanks for using mimoLive! I’m sorry about the troubles.

What is the resolution of the screen that you are using in Full-Screen mode? Can you send us a screenshot of the problem and the screen capture source settings, please? Or the entire mimoLive document to support@boinx.com?