Hi all,
Just bought the new version 4 of Mouseposé - a fantastic utility that I have found indispensable in the past.
I wanted to give some feedback on the purchase experience:
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In the ‘purchase’ tab, I hit the ‘purchase’ button.
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That took me to the ‘mimoLive’ purchase page for some reason: https://boinx.com/mimolive/buy/
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I navigated to the Mouseposé page (was really disheartened to see that it is subscription now
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[Subscription overload - could you make it a Mac App Store app again and set up subscriptions like the Overcast Podcast client does? I’d much prefer to have software that works perpetually that I regularly contribute to for updates.]
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I entered my details, bought the license and was taken to a page with the license.
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I clicked on the link to activate the license, hit ‘allow’ and Moseposé was made the focus window - but nothing happened, the app wasn’t licensed.
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I selected and copied the license - it didn’t work and gave me an error message. What I didn’t realise at first was…
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Where the license was displayed, the text ran out of the container and was partially obscured behind another DOM element. I had to highlight down to the next line to capture the text that I couldn’t see, then copying and pasting the license worked. (using Safari 13.1)
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I then went to give feedback - the only way seemed to be by creating an account.
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I entered my details, hit sign up and it returned me to the same sign up page with the fields blanked.
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I entered my details again (at this point I assumed that the safari strong password suggestion was the problem, but there was no error message) and chose a different password, and…
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I got an error 403 - with no description of what that was. How do I fix that. At that point I kinda gave up, navigated to the forum home page again and lo and behold, I was logged in!
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As I type, I realise that even though my purchase succeeded, I still have a copy of Mouseposé in my cart.
I have no idea if this was an issue isolated to me, or a deeper problem with the site / app, but the quality of that interaction was low and it left me with a negative impression.
I hope the feedback was useful to improve the overall experience.
Alex.