I’m trying to stream to our new Limelight CDN with Mimo and constantly get RTMP error -1337 disconnects as soon as Mimo tries to connect; I’ve checked the RTMP URL and credentials and they’re good; and I tried over our old Akamai CDN and all is good so looks to be something to do with Limelight.
It’s great to hear that you’re testing mimoLive for DaCast and thanks for reaching out.
I’ve tried with the provided credentials and see the same issue. Which is good, because at least we can reproduce it. I will ask engineering to look into what error -1337 means and see if we can fix this.
Happy to jump on a screenshare if needed next week (I’m based in London but I’m usually available til around 8 or 9pm London time for a chat.
On another note, would it be possible to have an internal testing license for the software to be able to better support our users using your encoder? I’ve only just joined so I have a free trial but not sure if that’s going to become fully inoperative in the next 14 days or so. Would help massively to ensure that any backend changes we make can be tested to ensure compatibility going forward.
@Michael_Elliott Thanks for providing the testing accounts. It turns out that Limelight uses a different login procedure in RTMP than most other streaming services. This procedure isn’t implemented in mimoLive yet but will be in the next update 5.9. Unfortunately there is no workaround for the current mimoLive version.
I can provide you with some general troubleshooting steps that might help resolve streaming issues:
Check Internet Connection: Ensure that your internet connection is stable and has enough bandwidth to support the streaming requirements.
Check Dacast Account Settings: Verify that your Dacast account settings, including the stream key and broadcasting settings, are configured correctly.
Verify CDN Configuration: Double-check the Limelight CDN configuration in your Dacast account. Make sure the CDN settings are accurate and properly integrated.
Review Limelight CDN Dashboard: Access the Limelight CDN dashboard to check for any reported issues, status updates, or error messages related to your streaming content.
Test with Different Devices: Try streaming on different devices (computers, mobile devices) to see if the issue is specific to a particular platform.
Test with Different Browsers: Check if the issue persists across different web browsers. Sometimes, browser-specific issues can affect streaming performance.
Clear Browser Cache: Clear the cache and cookies in your browser to ensure that you are not experiencing issues related to cached data.
Update Streaming Software: If you are using third-party streaming software (e.g., OBS, Wirecast), make sure it is up to date. Outdated software can sometimes cause compatibility issues.
Contact Dacast Support: If the issue persists, reach out to Dacast customer support for assistance. They can provide more specific guidance based on your account and streaming setup.
Check for Scheduled Maintenance: Ensure that there are no scheduled maintenance activities on either the Dacast or Limelight CDN platforms during your streaming period.
If the problem persists after trying these steps, providing more details about the specific error messages or issues you are encountering would be helpful for further assistance. Additionally, contacting the support teams of both Dacast and Limelight CDN directly can expedite the resolution process. If you still facing the issue you can try some of the best alternatives to dacast namely (VPlayed, brightcove, muvi, uscreen and more)
