NDI Problem with 2 Newtek PTZ1

Hey folks,
i already tried to get help through the mimolive feeedback form 8 days ago, but havent got an aswer yet…
So here’s another, hopefully someone can help me here:

We are using mimolive for a couple of month now and are pretty satisfied with the performance so far.

But we are testing for a mobile setup for some upcoming events where we have to go to the customer.
Therefore we bought a setup kinda similar to the boinx setup of the recording live events youtube video.
So we have a macbook pro 2019, a ubiquity unify 8port poe switch and 2 Newtek PTZ 1. Then we have a Presenter Laptop via NDI and a Mewo via wireless NDI.

Long story short, we have a problem with the 2 Newtek PTZ1 since they are not transmitting video at the same time… They work fine in the NDI Studio Monitor, both transmitting Video. But theres only one PTZ working in mimolive, not both of them at the same time…
We tried a couple of things:

  1. We tried DHCP and static IP Adresses
    2 We tried using POE and power Supply.
  2. We tried to connect them with a simple gigaport netgear switch.
  3. we downgraded the firmware of the PTZ to the one on their homepage.

Nothing really worked…
And the odd thing is, every other NDI is working perfectly, we already connected a couple of presenter laptops via NDI without Problems, the MEWO is working fine…
But those 2 PTZ are near to driving me nuts!

Hopefully someone can hint me the direction to the solution!

Thanks, Dirk!

here is a picture of the NDI Page:

Hey, just wanna push this, No One can help me? :frowning:

Hi @xlighting I apologize for the late response. Thanks for using mimoLive!

From your second screenshot I see that the PTZOptics cameras are obviously in a different IP subnet from the rest of the NDI stuff. (192.168.100… vs. 192.168.178…) I think that this is the cause of the problem. What is the IP number and network of the mimoLive Mac?

Other than that, it should work. We also have 2 PTZOptics cameras and both work fine.

Also, please watch the MBP for heat troubles. If it heats up, you may suddenly experience frame drops from NDI during your production. I think it might help to turn of the CPU turbo boost mode, but do not have first hand experience on that.

Hey Oliver,

thanks for your response…

When the Screenshot was taken, the 2 PTZ1 have been in a static IP setup with a NetGear GigaBit Switch, while the Scan Converter and the Mewo were connected with a FritzBox…
But both PTZ1 worked fine whitin the NDI StudioMonitor… So the overall IP Configuration and connection should be alright or am i missing something?

We already tried to setup them all with the fritzbox, but with the same result!

You need to have the cameras in the same IP subnet as the Mac. Not sure what the NDI Studio Monitor is doing to get a picture, but we’re supposedly using the same NDI library. Can you send me a screenshot of the mimoLive sources setup?