Is anyone facing problems with the monthly subsciption. My subscription is now for the third time cancelled, despite automatic payment (using PayPall)
Hallo Theophoto
ist das Problem durch die Fa. Boinx inzwischen gelöst worden?
Viele Grüße
Hello Theophoto,
Has Boinx resolved the issue yet?
Best regards
Yes. The customer also contacted support@boinx.com via email and we were able to solve it.
hello Achim
the issue IS NOT SOLVED
as from june 1 my license is not working AGAIN, despite the fact that the expiring date is june 26
renewed AND PAID may 25
Hello Theo,
I’m very sorry that the license update didn’t work as expected.
I checked your account, and it looks like your FotoMagico installation is not contacting the Boinx Software server to request a new license. Are you currently working offline? Also, did you grant FotoMagico network access permission?
Because this may involve sensitive account information, I’d like to ask whether we could continue this conversation via our support email instead of the forum. Once we’ve sorted everything out, we can update the forum thread with the results.
Best regards,
Achim