Recently I did a series of recordings over MimoCall for a show. Out of 8 users in the span of last week, I’d say 6 experienced a consistent issue when logging into to MimoCall. After hitting the link, the browser would hang on the “Setup your video and audio devices” screen, where the white circle would perpetually spin.
In MimoLive, I could see that there was a connection to the partner, with outgoing data, but zero incoming data. Multiple reconnections to partner had no effect.
Generally this was seen on Chrome for PC, but I believe some of the users experienced it in other platform/browser combos.
I am wondering if there is any suggestions to help troubleshoot what the issues could be. Generally many of the users I am trying to record with are not super tech savvy, so having them diagnose their issues is challenging. Any ideas welcome!
I was using the beta 5.10b3.