Lower thirds not activated

Hi, I’ve purchased all lower third pack (separately) I took advantage of the promo code.

I’ve now managed to import it to mimolive (or I’d like to think that I did) but whenever I select any, I’m still asked to provide a license.

The order confirmation does not contain any licensing information and its as follow:


Thank you for your order.

You will need to enter the following licenses key to make the layers work in mimoLive:


Your Boinx Software team.

–Boinx Software Ltd. Niederlassung Deutschland
Lilienthalstr. 1 - 82178 Puchheim - Germany
Tel: +49 89 8400550 - www.boinx.com/contact/

Director: Oliver Breidenbach
Registergericht München: HRB 168521

Hi @FUNKist My apologies. We will look into that and contact you with a solution.

Hi Oliver, no worries, please do let me know when it is sorted.

Best regards,


Hi @Oliver_Boinx, any resolution on this?

I sent you a direct message.

1 Like

Sorted. Thanks a lot :blush:

Oliver…EXACT same issue.



Hi @Oliver_Boinx I’m having the same issue with a lower third I purchased. Fastspring keeps sending me new download links, and it seems to install, but it seems to still require a license key which I have not been sent. Thanks if you can help resolve and post what to do as I may purchase more in the future.

Hi @elissa Thanks for your purchases. I’m sorry about the troubles. I’ll make sure you’re sent a license key asap.