Fotomagico subscription simply canceled despite payment

I can no longer create my own slideshow in FM. I get the message that I don’t have a subscription and I’m asked to take out a subscription.
However, my subscription was extended on April 3rd, 2024 and was also collected and paid for via AppleBill.
I’m pissed, I really need to create a slideshow and now I’m getting banned.
I urgently ask the Boinx CEO for a quick solution!!!
Best regards

I responded to your private message.