Audio return problem on mimocall

Hi all
we have a problem with mimocall (from 5 days ago):
our guest (connected via chrome, pc and mac) in 50% of the cases does not receive the program audio, the only working solution is to close the mimolive project and open it newly (we tried to ask the guest to refresh web page, we tried the “riconnect to remote peer” option, different projets and different MBP many many times)
by the way, when it work the audio is not optimal and we need to perform a riconnect to remote peer
when we have 3 or 4 guest in live event it is a very serious problem
mimolive 5.6b2 or mimolive 5.6

attached a screenshot (we simulated the problem locally, but the calls are obviously remote, same issue with the reporter app on ios 13.4.1)

thank u so much


I have the same problem, I help mimolive, help

1 Like

Hello, I’m having the same problem. When somebody connects they can’t hear me or other callers until I quit the application and re-open and then everyone can hear each other.

In addition if the user shares their screen I have to press reconnect for the users screen change to take effect, otherwise I continue to see their webcam. The same applies when they stop screen sharing.

@gabril @HechosEcuador @James_Brant There is a new beta version of mimoLive which addresses this issue:

Can you please download and try if the issue is resolved for you?

Thanks Oliver, I’ve downloaded and will be testing today.

Hi, I’m still having the same issues.

When the mimo caller connects or in this instance changed device, when they joined they couldn’t hear anybody else and we were receiving audio and video.

In addition, when the user shared their screen and stopped sharing I would have to click re-connect for mimo to display the changes.

The caller was using a windows PC and google Chrome.

I’ve just noticed I was using 5.6.1b1,

Is 5.6.1b2 significantly different?

1 Like