MimoLive Crashing too often now (Switching layers)

mimoLive
1

Hi there! I’m having a continuous crashing problem with mimo live.
I Created a quite complicated project with multiple videos in from skype NDI and five layers
each one with different split screen (two persons, three persons…to six). But now to often when i pass
from one layer to another the software crash, the rainbow ball of death appears and i have to hard reset the whole system. Can you help me?

The software crash often even if i select a layer with a video on.

I can send you the file if this can help you
Thank you for your amazing work,
Francesco

2

Hello @bandian. Thank you for using mimoLive and for reaching out. We are sorry to hear that you are experiencing crashes and app unresponsiveness.

We are here to help.

Here is a list of things that you could provide, sorted by helpfulness:

  1. Crash logs (always best).
    A user has reported a similar issue like you (as example) and provided crash logs:
    Crashes mimolive 5.6b2

How to obtain crash reports/logs? -> https://docs.mimo.live/docs/crash-reports

  1. The mimoLive / macOS version you used?
    Different mimoLive version use different NDI SDK versions.This helps us pinpoint the issue much faster since we can track down the NDI version.

  2. A link to your document or document setup.
    We always try to reproduce your issue as closely as possible.

Best Regards, Mladen

3

Done! Thank you so much for your appreciated help!
F