How do people allow their guests to “test” Mimocall? Is there a testing meeting ID that perhaps I’m unaware of?
We use MimoLive on a diverse number of generally non-technical minded users (at least not computer video conferencing technical…they are nurses, so lots of very different technical knowledge)
A couple of times a guest has come on and they have a problem with the connection, audio, video etc. We have taken a couple approaches, both of which have failed a few times. One is scheduling a “pre-call” with them to check technical connection etc. This of course requires additional time and coordination. Also, since they subsequently disconnect, we’ve had a couple times it happen that the pre-call goes fine, but then there is some technical problem at the time of the call that they cannot connect. The other strategy we have used is to have guests come on 15 min early… when it works it is great, but then we are just waiting for 15 min (which is generally fine), however when something does go wrong we’ve had it that 15 minutes is just not enough time to trouble shoot the issue with them before the call. We’ve had to revert to Zoom a few times.
Ideally I think MimoLive would have a “call tester” so that a user can call into a meeting and like the Skype test call, the user could ensure that their receipt of the audio and video is working, and then they could record a snippet to ensure that they could see and hear themselves.
Any thoughts by others? What strategies do you use?