Downloading photos

I am having trouble downloading my photos from the cloud after using photowall. I had a holiday party in December and when I tried to download all my photo either using all link or individually, it only downloads the first 5 and the loading spinner kept going until the page timed out. I have tried this numerous times and keep getting the same results.

I sent a message to support and still haven’t heard back since December 18, 2015. The reference Number for support is KR0560898. I have used both Safari and Chrome.

Please help