Charged Twice

Hey guys,

We just purchased a nw license, but were charged 2 times right away. Who is the best person to contact about this?

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  • edited January 2018


  • @"Ray Lane" Please contact

    Since only one purchase came through to our system, the first charge might be a failed attempt that your bank shows as “Pending” because the amount had been reserved but the transaction not completed. Our sales department will double check on that.

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